By Rob Walters
This revised version offers in-depth insurance of all of CTI, together with know-how, criteria, purposes, process engineering, constitution, the industry, and destiny advancements. The publication positive aspects multiplied insurance of CTI and a wealth of latest info on media processing, automation and messaging. It additionally encompasses community merging, fairly voice over the net protocol, in addition to TAPI, TSAPI and JTAPI. Plus, new case reviews exhibit the place and the way laptop phone integration is used. The reader will get a close evaluate, together with: the background of CTI and its quick evolution through the Nineties; the underlying applied sciences of the CTI global; the methods telephony and computing will be associated; the abundance of integration purposes; and all features of convergence - on the computer, server and community degrees.
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Autocalling is to CTI what the telephone answering machine is to a voice mail system. The answering machine offers many functions that are similar if not identical to those of its bigger brother. It is, however, less sophisticated and limited to single-line applications, and it displays a very definite cut-off in functionality. The comparisons between answering machines, voice mail systems, autocalling, and CTI are useful in other ways. When absorbing a new concept, we try desperately to fit the new idea to some existing model.
P. cm. Includes bibliographical references and index. Digital telephone systemsAutomation. Computer networks. Title. - 2nd ed. 3'85 ISBN 0-89006-969-7 Cover design by Elaine K. Donnelly © 1999 ARTECH HOUSE, INC. 685 Canton Street Norwood, MA 02062 All rights reserved. Printed and bound in the United States of America. No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the publisher.
One of the problems of defining small CTI is that it is not a system. " And why is it a CTI application? Because it depends on telephony functions and on computing functions to do its job. Thus, CTI provides the platform on which these integrated applications rest. In this sense, it is comparable to a computer operating system. An operating system provides an environment for application creation that gives access to the functions of the computer. Small CTI provides an environment for application creation that gives access to the functions of both the telephone system and the computer system.